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  • Guest Service Representative

    Rocky Gap Casino Resort
    Job Description

    This is an excellent year round part-time position that can lead to full-time – evening and weekend hours available.

    · Maintains a working knowledge of casino facilities, amenities, room types, as well as current and upcoming casino and local special events in order to advise guest of the same, whenever possible.

    · Responds to guests’ requests or inquiries courteously and promptly.

    · Posts charges to guest accounts and processes payment of accounts.

    · Prepares and distributes management reports to hotel administration and the Finance Department.

    · Audits all guest records, verifies credit card approval.

    · Makes guest reservations in the property’s computer system.

    · Ensures a maximum level of service and satisfaction is achieved and maintained.

    · Prepares shift cash report, balancing payments and disbursements with computer total, preparing the drop envelope for shift end, and balancing accounts.

    Education

    Required

    High School/GED or better.

    Must be at least 18 years or older.

    Preferred

    Some college in Hospitality and Resort Management or related field.

    Experience

    Required

    Previous hotel experience preferred. Previous guest service experience required

    Contact Information