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  • Food & Beverage Supervisor

    Rocky Gap Casino Resort
    Job Description

    This is an excellent year round full-time position with benefits.

    · Enforces performance standards, policies and procedures as they relate to venue operations; monitors Food/Beverage Server service on the dining floor. Ensures smooth and efficient operations on a continual basis.

    · Ensures the highest possible standards of guest service and employee relations are maintained and carried out in a fair and equitable manner.

    · Ensures compliance with all health and safety standards/regulations as well as all applicable beverage, federal, state and local laws/ordinances.

    · Assists F&B manager with scheduling of employees and ensuring correct staffing levels and adjustments are made in accordance with guest needs.

    · Monitors job performance of all venue employees and provides feedback on same to aid the employees in developing and enhancing skills.

    · Provides input to the F&B manager concerning operational deficiencies and areas in need of improvement.

    · Promotes positive guest relations through prompt, courteous and efficient service.

    · Reviews and makes recommendations and suggestions to hire, suspend, transfer, promote, evaluate, discipline and terminate all employees in a fair and equitable manner.

    · Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.

    · Listens to, evaluates and handles guest comments in a way that satisfies the guest to their satisfaction.

    · Maintains knowledge of local jurisdiction gaming laws (federal, state, etc.) and attendant regulations as well as internal controls, policies and procedures.

     

    EDUCATION and/or EXPERIENCE:

    High school diploma or GED preferred. One to three years related supervisory experience preferred.

    Contact Information